A cybercriminal tricked a Cisco representative into granting them access to steal the personal information of Cisco.com users, the company said on Tuesday.
Cisco said it discovered the breach on July 24, blaming the incident on a voice phishing or “vishing” call. The hackers accessed and exported “a subset of basic profile information” from the database of a third party cloud-based customer relationship management (CRM) system, according to the company’s disclosure.
Cisco said that the stolen data included the customer’s “name, organization name, address, Cisco assigned user ID, email address, phone number, and account-related metadata,” such as the account creation date.
The networking tech giant did not specify how many Cisco.com users were affected by the breach. When reached by email, Cisco spokesperson Carro Halpin would not say.
As Bleeping Computer noted, this breach could be another one in a string of attacks that targeted companies’ Salesforce data, including U.S. insurance giant Allianz Life, luxury retailer Tiffany and Co., Australian airline Qantas, and others.
Cisco is a known customer of Salesforce, according to the cloud giant.
This story was updated to include a response from Cisco.
Techcrunch event
Tech and VC heavyweights join the Disrupt 2025 agenda
Netflix, ElevenLabs, Wayve, Sequoia Capital, Elad Gil — just a few of the heavy hitters joining the Disrupt 2025 agenda. They’re here to deliver the insights that fuel startup growth and sharpen your edge. Don’t miss the 20th anniversary of TechCrunch Disrupt, and a chance to learn from the top voices in tech — grab your ticket now and save up to $600+ before prices rise.
Tech and VC heavyweights join the Disrupt 2025 agenda
Netflix, ElevenLabs, Wayve, Sequoia Capital — just a few of the heavy hitters joining the Disrupt 2025 agenda. They’re here to deliver the insights that fuel startup growth and sharpen your edge. Don’t miss the 20th anniversary of TechCrunch Disrupt, and a chance to learn from the top voices in tech — grab your ticket now and save up to $675 before prices rise.
San Francisco
|
October 27-29, 2025
REGISTER NOW