Tag: customers

  • 7 Things To Do Over Christmas To Make Your 2013 Sales Great

    7 Things To Do Over Christmas To Make Your 2013 Sales Great

    Cracking 2013 Sales: 7 Quick-Start Hacks

    Got a handful of free days over the break and want to turn them into a sales win‑machine for 2013? This guide gives you the low‑down in bite‑size chunks that even a sales rookie can swallow, sprinkle in a dash of humour, and leave you feeling ready to knock those targets out of the park.

    Tip 1: Crunch Your Numbers

    Before you can wow anyone you’ll need the hard facts first:

    • Identify a realistic sales target – whether it comes straight from the boss or you’ve cooked it up yourself.
    • Calculate average order value – grab last year’s revenue and divide it by the number of orders. That’s your “average” playground.
    • Figure out how many orders you’ll need – a quick division of the target by the average will give you the order count you’ll have to hit.

    No need to be a genius calculator; a rough estimate is better than none at all. You can always fine‑tune later.

    Tip 2: Anticipate Existing Customer Spend

    Now look backwards at what your loyal customers bought in 2012.

    • Use 2012 spend as a baseline – if repeat business is your bread and butter, this gives a solid starting point.
    • Don’t go wild on optimism or doom – keep your expectations close to the golden mean; it’ll save you from empty promises.
    • Subtract this figure from your total goal – the remainder is what you’ll need to generate from fresh customers.

    Tip 3: Separate Your New Business

    Time to figure out the “fresh‑face” part of the plan.

    • Calculate new client spend – pull 2012 data for each new customer and average it out.
    • Find the new client count needed – target minus existing spend divided by that new‑client average.
    • Keep adjusting as you learn – the numbers can shift, but you’ll get better with every tweak.

    Tip 4: Map Your Activity

    Numbers alone aren’t enough – you’ve got to turn them into action.

    • Track the conversion ladder – from phone calls to meetings, meetings to quotes, quotes to closed deals.
    • Set activity targets – e.g., “300 calls a month” or “10 quotes per week” to hit your revenue brick.
    • Gauge your confidence level – the clearer the path, the easier the climb.

    Tip 5: What’s Your ‘Stretch’?

    Once you’re comfortable with the 100 % figure, it pays to aim higher.

    • Re‑run the numbers at 120 %, 150 %, and 200 % – see what that extra push looks like.
    • Escalate the activity accordingly – those higher targets might mean an extra handful of calls or follow‑ups.
    • Celebrate the “sale‑lounge” of success – directors love the talk of “surpassing” goals.

    Tip 6: Break Them Down

    Gross targets can feel abstract. Break them into bite‑size daily, weekly, monthly, and quarterly chunks.

    • Quarterly review – know what the big picture looks like at a glance.
    • Monthly sprint – frame your goals in a 30‑day sprint.
    • Weekly focus – think of a 7‑day “goal block.”
    • Daily grind – set “today’s mission” to keep momentum steady.

    When you slice the numbers, they bite a lot easier. The only shock you might hit is if you discover the workload slack increases, but that’s a good thing – you’ll have an early checkpoint to adjust.

    Tip 7: Work on Yourself

    Nothing beats a motivated, confident sales rep. Keep the engine revved up:

    • Maintain a positive mindset – turn objections into opportunities.
    • Re‑energise with self‑care – a quick walk or a coffee break can reset clarity.
    • Track personal progress – see how each action feeds into the big picture.

    Drop yourself into the 2013 groove early, and you’ll stay ahead of everyone else – because momentum matters.

    Ready to crush 2013? Channel this plan, tweak it to fit your style, and watch your pipeline grow. Need a hand fine‑tuning your numbers or building a new prospect strategy? Drop me a line. Good luck, you’ve got this!

  • Unlock 7 Game-Changing Hacks to Cut Business Travel Costs and Save Time

    Unlock 7 Game-Changing Hacks to Cut Business Travel Costs and Save Time

    When it comes to business travel, most SMEs are itching to get back on the road! But this uptick in demand combined with lingering airline capacity issues, not to mention increasing fuel costs, means higher prices – at a time when most business’ budgets are under pressure.

    Lighten Your Business Travel Load: 7 Clever Ways to Save Time & Money

    Ever felt your business trips pick up extra luggage—financial and time-wise? The secret? Swap unmanaged travel for managed travel, and watch those savings roll in like a complimentary beverage at the hotel lobby.

    1. Embrace the “Managed Travel” Mindset

    Think of it as hiring a personal travel stylist—one that ensures every flight, hotel, and car hire looks perfectly curated. No more hunting for the lowest fares on lonely corners of the web.

    2. Prioritize Terms & Conditions, Not Just the Price

    Yes, the cheapest ticket can suck the fun out of a trip. Opt for flexible plans that let you tweak or cancel without a headache (or a fortune).

    3. Time is Money—Get Five Minutes Instead of Fifty

    A streamlined booking system saves you 50 minutes that you can spend on a coffee, a quick scan of the local vibrancy, or simply breathing. Give your managerial life that extra breather!

    4. Tap Into a Treasure Trove of Deals

    Professional travel partners have access to high‑volume discounts and exclusive fares. Think of it as a secret club where your wallet gets a VIP pass.

    5. Instant Support: Your Lifeline When Things Go Wrong

    Flights cancel? Rebooking needed? A 24/7 helpline turns a potential travel nightmare into a solved puzzle, often within seconds.

    6. Evaluate Costs from a Panorama View

    Look beyond the initial booking—consider transportation, meals, and incidental needs. Harmonize each step to slash inefficiencies.

    7. Plan Ahead, Think Long‑Term

    It’s not just the trip day; it’s about savings a month—or even a year—down the line. Book in bulk, negotiate better rates, and get loyalty perks that add up.

    So next time you’re gearing up for travel, remember: manage the journey, not just the destination. Your bank account—and sanity—will thank you.

    Look into your data

    See Your Travel Spend in Full Colour

    Ever wanted to cut between the red, the black, and the blue to see exactly how much you’re dropping into flights and hotels? It’s like opening a portal to your pocket’s secret life.

    Key Questions to Start With

    • How often does your crew hit the road?
    • Can those trips be booked a few months in advance?
    • Where lies the juicy data hidden in plain sight?

    Optimising Like a Pro

    Every day, our team hunts for clever tweaks—big or small—to squeeze the most out of every dollar.

    • Spotting price flares in the airline market.
    • Choosing hotels that offer the best free Wi‑Fi, because a lack of signal is a silent cost.
    • Mapping out routes that cut fuel costs and time.
    Takeaway: Why it matters

    When you understand your travel patterns, you can:

    • Lock in lower rates by booking early.
    • Increase team morale by reducing travel stress.
    • Re‑allocate savings to other strategic initiatives.

    Ready to turn those raw numbers into a clear, actionable plan? Let’s dive in together.

    Set the rules

    Keep Your Travel Spend on Target — Why a Travel Policy is a Money‑Saving Superhero

    Ever notice how a group of people with free rein to book flights, hotels, and dinners can drive your budget down faster than a leaky faucet? That’s exactly why a travel policy is the number one trick to protect your expenses.

    • Choose the airlines your crew should fly. Stick to a shortlist and watch those fares drop.
    • Class rules: Keep economy for the everyday traveler, pretentiously upgrade to Premium for the occasional jet‑setter, and reserve Business for the big moves.
    • Hotel caps: Set a nightly limit so you’re not paying a small fortune for a room that’s actually a luxury boutique.
    • Approval hierarchy: Decide who signs off on bookings, so no one spends in the grey‑area.

    Even the simplest guidelines, when put on paper, can bring a huge difference. No more “I just booked a last‑minute flight” surprises.

    Take the pressure off your ‘go to’ person

    When One Person Becomes the World’s Travel Manager

    Picture this: a small inbox, a handful of flights, and one laser‑focused employee juggling all the travel for their whole team. It’s a quiet hero in the office, quietly handling itineraries while the office hums on. But when a company’s workforce explodes from 32 to 125 people, that one person’s juggle starts to feel like a circus act.

    Holovis: From 32 to 125 Dreamers

    Holovis is the magic behind mind‑blowing theme‑park rides and AR/VR spectacles worldwide. As it grew, so did the need to ship designers and engineers across continents—sometimes in large groups, often with “stop‑over” trips in between.

    • Every day became a spreadsheet nightmare.
    • Bookings weren’t just manual anymore—they felt like a “Where’s the flight?” game.
    • When borders closed or engines sputtered, the instant chaos hit.

    The In‑House Bookers: Your Silent Saviors

    The lone booker was the backbone of Holovis’ travel: booking tickets, watching cash flows, and wrangling post‑trip receipts. When something went sideways, the whole team felt the ripple—misties of lost dashboards, empty conference rooms, and a very angry sea of e‑mails.

    Some folks even say that in-house bookers were the unsung “office wizards” with eyes on the gold‑en route for saving mates.

    Enter Corporate Traveller: The Ultimate Shortcut

    Corporate Traveller swooped in and took the shackles off the in‑house booker’s belt. Tech savvy, instant approvals, and an on‑call team ready to handle everything from last‑minute changes to emergency returns.

    Thanks to the partnership, Holovis gained:

    • Reliable cost control—no more overbooked flights.
    • Reduced admin fatigue—booker spent less time on paperwork.
    • Fast response to boundary hiccups—engineers avoided forced extratime stops.
    • Peace of mind—if an itinerary glitch popped up, the traveler was hand‑carried back home.

    Why It Matters

    Smaller companies can keep travel tidy with a single “office traveler.” For companies rocket‑jumping, a dedicated travel support team isn’t just a luxury—it’s a necessity. It keeps teams moving, costs within budget, and headaches at bay.

    Holovis’ story shows that when the crew grows, so should the travel infrastructure. And with the right partner, you can focus on designing incredible experiences rather than chasing flight confirmations.

    Keep your team focused on the day job

    Travel Planning: The Time Sink

    Even when flights are on-point, chasing a booking online can feel like a marathon for your team. Counting the minutes you spend scrolling, comparing fares, and double‑checking availability, you might barely reach the 49‑minute mark—before you even hit Book.

    Why It’s a Drag

    • Endless searches across multiple websites
    • Price comparisons that need constant refreshing
    • Stiff competition for seat inventory at the last minute
    • A final click that may trip over a new policy or a payment glitch

    Enter the Travel Management Company (TMC)

    With a TMC in play, the whole process collapses into just five minutes. Not only does it shave hours off your calendar, but you also secure the best rates available that very day.

    Mary in Sales: A Case Study

    Picture Mary, queen of closing deals, spending arbitrary hours on AirlineX.com—where she should be drafting proposals and running training sessions. Clear question: is this a productivity menace or a mere inconvenience? The answer lies in swapping pages for TMCs and letting Mary focus on what truly matters.

    Trade SOS calls for 24-hour support

    Why Do the Worst Things Always Happen After Hours?

    Picture this: you’re on a weekend and suddenly a travelling boss or a travel planner receives an SOS call from an upset traveller on the late side of a Saturday evening. It’s exactly the kind of scene nobody wants to live through – “please hold, you’re on a call centre with endless wait times!”

    Reasons It Feels Like a Week‑End Nightmare

    • The clock often ticks 8‑10 pm, which means staff are already clocked‑out.
    • Common solutions, like calling a “24/7 office,” are inisōmorphic & expensive.
    • Most travel teams normally wrap up with their last shift at 5:30 pm.
    • So when you call at 11:30 pm, the only available options are either a phone menu or a live agent who has already left.

    How a Dedicated After‑Hours Support Team Changes the Game

    Picking the right travel partner means you’re covered outside regular working hours. The post‑hours team knows the common bumps: flight cancelations, passport issues, lost luggage. They get the right to act fast, which keeps the Traveller’s day from spiralling into a full‑blown disaster.

    When an after‑hours support squad is in place:

    • You can call directly and get a human agent ready to help, no waiting.
    • Travel planners feel confident that if something goes wrong, travelers won’t feel stranded.
    • The employee morale improves because the system is smooth.
    • Simply put: the weekend crisis disappears.

    Enough with the Weekend Snafu

    Got an reliable partner with after‑hours coverage? Then the frantic Saturday‑night calls are a thing of the past. That’s a win for the boss, the planner, and, most importantly, the traveler. Stay calm, you’ve got a backup on standby.

    Make any crisis that bit more manageable

    Got a Travel Turbulence? Let the Pros Keep Your Team Calm

    Ever wonder how to gauge the mental burden your staff picks up when trips go off-script—especially after juggling COVID‑era chaos? That’s a bit of an invisible juggernaut, but it’s a piece of the puzzle you shouldn’t leave to chance.

    The Managing‑Travel Magic

    And here’s the twist‑in‑the‑road: if you’ve nailed a managed travel program, the weight of this stress takes a deal of a load off your shoulders. Think of the program as an internal concierge that swoops in to handle the details so you can focus on the big picture.

    When the Unexpected Happens

    In a crisis—whether it’s a sudden flight cancellation or a last‑minute venue change—the trained experts at a Travel Management Company (TMC) step in. Their job? Rapidly iron out the admin and logistics so the team’s day doesn’t spiral into chaos.

    • Swift booking replacements
    • Real‑time itinerary updates
    • Cost controls that keep you from blowing the budget

    All the while, they’ll keep the expenses from soaring out of control—no unexpected “over the top” surprises. That means your forecast stays tight and your spend stays predictable.

    Why That Matters

    When the plans get muddled, you’d normally feel the pressure. But with a travel expert on the helm, your team gets a calm ride through the storm—stress levels stay low, budget stays on track, and everyone can keep doing their best work. That’s the kind of peace-of-mind you want in a hectic world.

    Knowledge is power

    Travel Expertise That Makes Entrepreneurial Success Even More Fun

    Why 2022’s Travel Scene Is a Whole New Ball Game

    Even if you’re a startup superstar launching ventures or steering your business through high‑stakes decisions, the travel landscape is flipping on its head.

    We’ve Got All the Right Connections

    Our squad brings tons of experience and deep industry know‑how—plus the travel links you can’t get elsewhere. And if plans go sideways, we’ll push the cancellation fees back into the void.

    The Power‑Packed SME Corporate Travel Toolkit

    Knowledge is your secret weapon. That’s why we’ve assembled a toolkit that’s all about:

    • Crafting the perfect travel policy that keeps the team moving smoothly
    • Spotting savings without compromising traveller safety (you can’t put a price on a good vacation, but you can put a price on your team’s well‑being!)
    • Steering clear of the pitfalls of unmanaged travel, so you never get stuck in a bind
    • And a ton more handy tips that make sure every trip counts.

    Take the leap—your next journey is closer than you think.

  • Always choose the people you work with rather than building a business for investors

    Always choose the people you work with rather than building a business for investors

    Why we chose to build a franchise instead of the investor-beloved marketplace platform? If you are a small business owner in the services industry, a platform can look very appealing…

    It gets your business out there. You could potentially get found by a lot of people if you choose the right platform.

    Sure, some platforms cost money. But in return, this could be a big new marketing channel for your business.

    Yet that’s all it is. A marketing channel. Compared to the other options you have – such as franchising – you’re not getting much bang for your buck.

    Plus, there are some pretty hefty downsides to listing your business on a platform. Because, unlike a franchise network, a platform is a competitive space.

    When you sign up to one, you aren’t joining a supportive network. You better be ready to dive into the shark tank.

    Competing in a whole new arena

    A platform is not a collaborative business environment. You are usually in direct competition with all of the other similar businesses that use the platform in your area.

    This means you’re going to need a couple of things to do well on a platform:
    Firstly, a good idea of how to market your business on it. Some platforms might help you with this. But even then, you are going to need to know the unique selling points of your business you want to promote.

    For example, if you are a reliable plumber, what sets you apart from another reliable plumber on the platform?

    In the eyes of your potential customers, perhaps not much. Or, more to the point, perhaps only the reviews you’ve received.

    1000 new bosses governing your every move

    Your reviews are those 1000 new bosses. In a platform environment, your reviews can help you swim. Or they can sink you.

    Speak to many people who have their businesses listed on platforms and they will tell you how they live in fear of bad reviews.

    Of course, every business owner should want to deliver a great quality of service. You should want and in many cases ask your customers to leave you reviews to show off what you can do.

    But you don’t want to be in a position where you are held hostage by them. On many platforms, this is a situation that is all too common.

    It’s easy to find small business owners or self-employed service professionals on platforms who feel they can’t turn down any job even if they’re overwhelmed. They can’t take a day off. They live in fear of getting sick.

    Because they know that any one thing could lead to a reduction in their overall “score” and less work in future.

    Platforms vs franchising

    I’ll level with you. When we were growing Fantastic Services, we briefly considered creating a platform rather than a franchise.

    Investors love platforms, people would tell us. Sure. But do the people on the platforms love the platforms?

    I would argue not very many of them do. So for us, it became the difference between creating a place for small business owners to compete against each other on one hand.

    And building a communal network where it’s in everyone’s best interests for us all to succeed on the other.

    Competition vs community

    You always need to think about what you want to actually get out of the business opportunity you are considering.

    If you’re thinking about putting yourself or your business on a platform, this is the key difference between the two business models.

    One is a competition. The other, done right, is a community.

    Control and growth

    Some people might argue that it’s the platform that really lets you be your own boss. A platform might levy some control over your standards. But in a franchise system, doesn’t your franchisor have even more authority over how you run your business?

    To that, first of all, I would say Uber. The UK courts recently ruled that drivers on the Uber platform are most certainly employees rather than self-employed because of the many, many standards the platform expected them to adhere to.

    Of course, those drivers still had to live in fear of getting too many negative ratings and being kicked off the platform. At one point, that “negative rating” meant a score of well over 4 out of 5.

    In a franchise, you are your own boss. But with benefits. Those of us who have grown our own companies know that when you’re starting from scratch, anything can happen. When things go wrong, who do you turn to?

    Usually, you only have yourself or your business partner (if you’re lucky enough to have one) to count on. As you grow and develop your services, you are iterating and testing through a long process of improvement.

    As a franchisee, you skip past all that to use processes that have already been proven, with central expertise to call on should a bump in the road appear.

    Getting your business out there: the right way and the wrong way

    Franchising and signing on with a platform are both ways of getting your business out there. But one comes with a demand that you meet set standards and throws you into a pool of competition where you are at the mercy of bad ratings.

    The other gives you training and access to proven processes so that you naturally meet high quality standards. It supports you throughout the time you are growing your business. And, if it’s a franchise like Fantastic Services, does all of the marketing on your behalf better than any platform anyway.

    Platforms were one of the first innovations back when service companies were trying to get found online back in the early days of the internet. Franchising is the way of the future.

    What do you think? Do you think a platform has advantages over a franchise Comment below and let’s get the conversation started.